Return And Exchange Policy

Your Shopping Assurance

Welcome to Shoeden, where we prioritize your satisfaction with every purchase. Our return policy ensures a worry-free shopping experience. Familiarize yourself with our policy to understand how we handle returns and cancellations.

Returns and Cancellations:

We offer a 7-day Return Policy for all products, accepting returns for reasons like damaged, dead on arrival, manufacturing defects, incomplete, incorrect, or expired products.

Product Arrival Process:

Upon receiving your product, inspect the external packaging for damage. Note concerns on the delivery receipt, take photos, and forward details to our dedicated email or WhatsApp. After delivery, we can address manufacturing defects and fair usage breakages.

Shipping Charges:

Shipping charges are not applied unless an order is canceled after shipment, in which case applicable charges will be communicated.

Order Cancellation:

To cancel an order, call us at +91 7416181181 or +91 9290180180.

Shipping and Installation Charges:

We partner with renowned couriers for free home delivery across India. Installation services are available in Pune, with an installation kit provided.

Estimated Delivery Time:

Enter your PIN code for delivery availability. Products are usually dispatched within a day, with delivery taking 7–10 days.

For further queries, contact our customer support team.

Tracking Your Order:

Track your order in real time through your SHOE DEN account or the provided courier tracking ID via SMS.

Product Arrival Notification:

Once your product arrives in your city, our courier executive will contact you for delivery arrangements. You’ll receive a tracking number upon dispatch.

Handling Damaged Products:

Refer to the “What to Do When Your Product Arrives” section for guidance on damaged or defective products. We promptly replace damaged items.

Delayed Deliveries:

In rare cases of delays, we provide regular updates. Monitor your parcel status by logging into your website account. Contact us if needed.

Missed Delivery:

Rescheduling a missed delivery may incur an additional transportation fee. Contact us for assistance.

Cancellation and Return Policy:

Orders can be canceled until they are packed and shipped. Refunds are processed through the original payment method within 3-7 days.

Our delivery team is ready to address any questions. For further clarification or unanswered queries, reach out to us.

Your satisfaction is our priority, and we’re dedicated to delivering an exceptional shopping experience.

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